Casino Terms and Conditions at Wildzy

The general terms explain how an account may be opened, used, verified, limited, or closed. By completing registration or using the services, you agree to the current Terms and Conditions (last updated July 02, 2026), Privacy Policy, Responsible Gambling Policy, Bonus Terms, payment rules, game rules, and any other rules shown on the official website.

You should read the latest official Terms and Conditions before depositing funds, placing a bet, claiming a bonus, or using any game. If separate rules apply to a promotion, tournament, payment method, game, or event, those rules form part of the user agreement.

Users accessing the site from restricted jurisdictions are prohibited from registering or playing. Forbidden regions include the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin, and Curacao), FATF blacklisted countries (e.g., Iran, North Korea), and any other sanctioned or prohibited regions.

The platform strictly enforces a one-account-per-user policy. Duplicate accounts, shared devices, shared payment instruments, or linked accounts opened by the same individual are prohibited; if detected, all associated accounts, pending bets, and transactions will be closed, canceled, or voided. The platform reserves the right to refuse registration, request KYC verification, restrict use, or close an account where these terms are breached.

Daily max winnings are strictly capped at €100,000 (or currency equivalent) per player, with any excess amounts forfeited. The company’s aggregate liability for any claim is strictly capped at the total value of the relevant bet or a maximum of €500, whichever is lower.

These rules apply to casino wagers, game rounds, and any event-based bet or market made available through the platform. A bet is valid only after it is accepted and recorded by the relevant platform or game provider system. The current game rules, paytable, bet slip, odds display, and official Terms and Conditions determine how wins and losses are calculated.

Bet acceptance and records

A wager may be rejected, delayed, cancelled, voided, or limited where required by the applicable game rules, technical controls, risk procedures, or account status. A bet may also be affected if the account is unverified, restricted, closed, or under review.

The following specific principles apply under Wildzy casino and betting terms:

A bet must be placed using available real money account balance or active bonus funds; bets cannot exceed the current account balance.
Minimum and maximum bet limits are displayed directly in the game interface, cashier, bet slip, or promotion terms. When playing with an active bonus, the maximum allowable bet is strictly limited to €2 (or currency equivalent) per spin/round.
Maximum daily winnings are strictly capped at €100,000 per user across all bets, games, and promotional activities; any excess winnings generated within a single calendar day are forfeited.
Accepted odds and market conditions apply at the time the bet is confirmed. For sports betting with an active bonus, each single bet must meet a minimum odds requirement of 1.80 to qualify toward wagering.
Game outcomes are calculated under certified game rules and provider back-office data, which serve as the final and conclusive authority in any dispute.
Winnings linked to software malfunctions, pay-table errors, obvious odds misprints, human errors, or prohibited conduct (such as VPN usage, collusion, or bot use) will be declared void.
A bet cannot be changed or cancelled by the user after acceptance unless explicitly permitted by specific event rules.
Game rules, odds, and event results
Each game or event carries separate operational rules, including paytables, RTP, volatility profiles, settlement conditions, and bonus eligibility. Gaming with active bonuses is restricted in specific titles (including table games, live casino, sports betting, and select slots such as Wanted Dead or a Wild, Book of Dead, Sweet Bonanza, Aviator, and Plinko).

For sports and real-life event betting, market settlement depends strictly on official event sources. Non-deposit bonus winnings are capped at 10x the original bonus value, deposit bonuses at 25x, and sports bonuses at 10x. In cases of conflict between general rules and specific game/bonus rules, the current official Terms and Conditions take precedence.

Restrictions and cancellations

The platform reserves the right to restrict betting activity, void wagers, or close accounts in cases of unverified KYC (required upon cumulative deposits over €2,000), responsible gambling measures, technical glitches, or suspected bonus abuse. If a player disagrees with a game outcome, they must notify support within 7 calendar days; for operational disputes, notification must occur within 1 month. Unresolved disputes may be submitted to official complaints procedures or independent arbitration within 365 days under the laws of Curaçao.

These rules govern deposits, withdrawals, balance use, refunds, chargebacks, and account verification. Deposits and withdrawals must be made through the cashier methods available on the official website at the time of the transaction. Available methods, limits, fees, currencies, and processing times may differ by account status, payment provider, verification level, and internal risk checks.

Deposits

An account may be funded only through payment methods accepted by the platform. The payment instrument, credit card, or wallet must legally belong to the account holder; third-party payment methods and business accounts are strictly prohibited. Deposits may be refused, delayed, or returned if the transaction fails provider checks, appears inconsistent with account details, or breaches official terms.

Deposit rules include:

Minimum and maximum deposit limits shown in the cashier; transaction limits may vary by method or account level.
Deposits must be made solely for the purpose of placing bets. All deposited funds must be wagered at least 1x before requesting a withdrawal.
Cryptocurrency deposits must use current wallet credentials; re-using old or unconfirmed wallet addresses may result in permanent loss of funds.
No interest is paid on funds held in the account balance, and accounts are not covered by banking insurance systems.
Bonus eligibility rules apply only where a bonus is explicitly claimed or activated before making a deposit.
Review of failed, reversed, duplicate, or disputed transactions, with the operator reserving the right to request source of funds documentation on a case-by-case basis.

Withdrawals

Withdrawals are subject to available balance, method availability, payment provider rules, account checks, and the current Terms and Conditions. A withdrawal requires full identity verification (KYC) upon lifetime cumulative deposits exceeding €2,000 (or currency equivalent), or upon suspicious account activity. The platform requires government-issued ID, a selfie holding the ID, and a recent utility bill or bank statement (under 3 months old), with reviews typically completed within 48 hours.

Withdrawal rules include:

The minimum withdrawal limit is €100 for bank transfers, E-wallets, and cryptocurrencies.
Maximum withdrawal limits are capped at €1,000 per 24-hour period and €10,000 per 30-day month.
Only 1 pending withdrawal request is permitted per payment method within a 24-hour period.
Standard withdrawal processing times take up to 3 banking days, depending on payment channels and compliance checks.
Cancellation, delay, or denial of withdrawals linked to unverified account details, unfulfilled deposit wagering requirements (1x), active bonus rules, fraud checks, or open disputes.

Bonuses and payment activity

Bonus funds are subject to specific promotional terms. Deposit welcome bonuses carry a low 10x wagering requirement, with a maximum allowable bet of €2 per spin/round while an active bonus is present. Winnings convertibility is capped at 25x the original bonus value for deposit bonuses, 10x for non-deposit bonuses/free spins (requiring at least 1 real deposit prior to payout), and 10x for sports bonuses. Games like Live Casino, table games, sports betting, and select slots (e.g., Dead or Alive, Sweet Bonanza, Aviator, Plinko) are excluded from active bonus play.

Transaction restrictions and reversals

The platform restricts deposits or withdrawals if an account is under review, has incomplete verification, breaches responsible gambling limits, or is linked to suspicious activity. Chargebacks, payment reversals, unauthorized payments, or use of another person’s payment instrument are strictly prohibited and will lead to immediate account blocking, forfeiture of balances, recovery of processing costs, and potential reporting to law enforcement and regulatory authorities.

These rules are designed to help users control account activity and reduce the risk of gambling related harm. The official policy should be read before using casino games, betting services, bonuses, or recurring deposit methods.

Account control tools

The platform may make account-control tools available through the account area or support. Current availability and activation steps should be checked on the official policy page. Tools may include:

• deposit limits for a selected period;
• wagering or loss limits where available;
• session reminders or time alerts where available;
• cooling off periods;
• self exclusion for a selected or indefinite period;
• account closure on safer gambling grounds;
• access to a risk self assessment where available.

Self exclusion and account limits

If self exclusion is activated, access to the account and services may be restricted for the selected period under the official policy. During an active self exclusion, attempts to open another account or bypass the restriction may breach the Terms and Conditions. Any balance handling, pending bets, bonus removal, and reopening rules should be checked in the current official policy.

Support resources

Users who experience gambling related harm should seek help through qualified support services. The current official policy page should be checked for active links and named organisations. International help may be available through recognised services such as Gambling Therapy and Gamblers Anonymous, subject to the user’s own circumstances and the resources listed by the platform.

These rules support the prevention of financial crime, fraud, money laundering, terrorist financing, and misuse of payment systems in accordance with the governing legal regulations and Curaçao jurisdiction standards. The platform applies a risk-based strategy (incorporating Simplified Due Diligence, Customer Due Diligence, and Enhanced Due Diligence) to verify user identity, continuously monitor transactions, review account behaviour, and request further information where required by its internal controls and legal obligations.

Identity checks and KYC

KYC checks are mandatory upon making a first withdrawal request, when lifetime cumulative deposits exceed €2,000 (or currency equivalent), or upon suspicious transaction activity. The platform may request documents or information such as:

• Government-issued photo ID (passport, national ID card, or driver’s license);
• A selfie holding the government-issued photo ID document in hand;
• Proof of address (a recent bank statement or utility bill issued within the last 3 months);
• Payment method ownership evidence (confirming credit cards or wallets belong to the account holder);
• Source of funds and source of wealth documentation on a case-by-case basis;
• Additional documents required under Anti-Money Laundering (AML) regulations to resolve discrepancies.

Documents must be valid, accurate, clear, and match the registered account details. Verification reviews are typically completed within 48 hours. Submitting edited, expired, altered, false, or unreadable documents, or failing the KYC process, will result in account suspension, transaction refusal, or permanent closure.

Transaction monitoring

Account activity is subject to continuous manual and automated review for unusual deposit patterns, rapid movement of funds without gameplay, failure to meet the mandatory 1x deposit wagering requirement, inconsistent payment behavior, multi-accounting, VPN/proxy usage, chargebacks, bonus abuse, or other risk indicators. The platform reserves the right to delay, block, or refuse any transaction or withdrawal where verification is incomplete or where suspicious activity is detected.

Consequences of policy breaches

If financial crime, fraud, AML, or KYC rules are breached, the platform reserves the right to restrict account access, freeze and confiscate account balances (encompassing deposits and winnings), void active wagers, cancel pending withdrawals, permanently close the account, and report offending users and suspicious activities to relevant regulatory and law enforcement authorities.

The Privacy Policy explains how personal data is collected, used, stored, shared, and protected during account registration and use of the services. You should read the current official Privacy Policy together with the Terms and Conditions, Cookie Policy, payment rules, and responsible gambling rules.

Personal data collected

The platform may collect data needed to operate accounts, process payments, verify identity, prevent fraud, and meet compliance duties. This may include:

• registration data such as name, date of birth, address, email, and phone number;
• account credentials and account settings;
• identity verification documents and compliance records;
• payment details, transaction history, deposits, withdrawals, and balance records;
• game play, bet history, odds accepted, bonus use, and event activity;
• device data, IP address, browser data, cookies, and log data;
• communication records with support or compliance staff;
• responsible gambling records, limits, exclusions, and account status notes.

Use of personal data

Personal data may be used for account administration, identity checks, payment processing, fraud prevention, anti money laundering controls, responsible gambling tools, customer support, dispute handling, service security, analytics, and legal compliance. Marketing contact may depend on consent settings and the current Privacy Policy.

Data sharing and retention

Personal data may be shared with payment providers, game suppliers, verification services, fraud prevention partners, professional advisers, group entities, public authorities, or other parties identified in the official Privacy Policy. Data may be retained for account operation, dispute resolution, compliance duties, and record keeping periods stated in the current policy.

Your privacy rights

The Privacy Policy should be checked for the current rights available to users. These may include rights to access personal data, correct inaccurate data, request deletion, restrict processing, object to certain use, receive a copy of data, withdraw consent where processing relies on consent, and raise a privacy complaint through the route named in the policy.

Protection rules protect the platform, user accounts, payments, personal data, and game integrity. Users also have duties to protect account credentials and prevent unauthorised access. The official Terms and Conditions and Privacy Policy should be read for the current standards and account protection rules.

Platform and transaction protection

The platform may use technical and organisational safeguards for data handling, account access, payment processing, fraud detection, and system monitoring. These safeguards may include:

• encrypted connections for account and payment pages;
• restricted access to personal data by authorised staff and service partners;
• payment provider protection checks;
• account activity monitoring;
• fraud and risk controls;
• document verification checks;
• game supplier records for result validation.

Account protection duties

You are responsible for keeping login details private and for using secure devices and networks. The account holder may be responsible for activity carried out through the account where credentials were used. The platform should be contacted without delay if account access, payment data, or personal information may have been compromised.

Two factor authentication and access controls

If two factor authentication or other access controls are available in the account area, users should consider activating them. The current official account and protection pages should be checked to confirm which controls are available, how they work, and how recovery is handled if access is lost.

Incidents and restricted access

The platform may suspend access, request verification, cancel suspicious transactions, reset credentials, or close an account where unauthorised access, fraud, system abuse, or a breach is suspected. Current procedures for incidents, disputes, and account recovery should be checked in the official Terms and Conditions.